Developing mental resilience among employees is a strategic imperative not a "sensitive" issue.
Organizations that may have prioritized technical skills to increase efficiency, production, and profits rather than building resilience among employees may be very happy to invest in resilience if they finally internalize that it is a skill that certainly contributes to increased production, economic growth, and profit.
Resilient employees in the personal and organizational context means that the company's human resources can better withstand storms, maintain focus, and maintain high performance amidst crises, uncertainty, failures, competition, and demanding workloads. This trait is not just a personal trait or genetic skill; It can and must be nurtured and improved among employees, since it has profound implications for the organization.
So how will developing employee resilience lead to economic growth of the organization?
a) Reduced turnover: High levels of stress and burnout can lead to employee turnover, which is expensive for organizations. Employees with high mental resilience are more likely to stay with the company, which reduces recruitment and training expenses.
b) Improved team dynamics: Resilience fosters better communication and collaboration within teams. This is a synergy that leads to improved products and services, and positively impacts on the bottom line.
c) Customer satisfaction: Resilient employees are more likely to provide better customer service because they don't get stressed easily, don't break down due to a potential conflict with a customer, and they better balance emotions. Satisfied customers, of course, lead to increased sales and customer loyalty, directly contributing to profits.
Don’t wait for the next crisis. Ask. Do!
Comments